Case Study – New POS at 260 Locations

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Roll out new POS (Point-of-Sale) terminals to more than 260 Burger King locations — that was the goal for OnsiteRIS. The franchisee had first attempted manage the project themselves but quickly realized they needed help. OnsiteRIS was ready: project management, on-site installation and a centralized support center. We covered every step.

Burger King IT Support

As experts in the quick serve restaurant industry, we knew the challenges of upgrading a POS system. But, we provide dedicated rollout support — day or night — to handle just such demanding jobs.

This rollout included several vendors, multiple site visits and a broad range of deliverables. And the stakes were high. If any part of the rollout fell behind, the entire project would suffer.

Regardless of whether it meant working at 3 p.m. or 3 a.m., OnsiteRIS made sure hardware arrived on schedule and installation was completed in time to allow each restaurant to open the next morning without a hitch.

For a time-critical rollout, OnsiteRIS supports each essential phase of the project:

Project Management

OnsiteRIS manages thousands of rollout projects for quick-serve restaurants annually. From 10 locations to 1,000 locations, our experienced project management teams ensure the highest quality implementation of new technology in your restaurants.

Vendor Management

Vendor management is an extension of rollout management. OnsiteRIS is the primary point-of-contact for your stakeholders — we manage the communications between all vendors. This structure allows your team to focus on their daily tasks, while we keep the vendors on track and provide the highest-quality project possible.

On-site Installation

Every year, our installation teams visit thousands of locations and install nearly 40,000 pieces of equipment.

Our teams provide professional, quality-focused service no matter the job: refreshing your back office with better networking infrastructure and store management PCs, upgrading the point-of-sale on your front counter, or installing new wireless networks in your dining rooms. We do not leave until the job is done and your store management is satisfied.

Project Support Center

We understand there are no “normal business hours” for your restaurants. That’s why we created the Project Support Center — open all day, and all night. This allows expedited rollouts, on your schedule.

Day-to-Day Support

OnsiteRIS provides effective, efficient tech support to more than 3,000 locations nationwide. From the front counter to the back office, we support every system that connects to the network in your restaurant — kitchen minders to back office printers, and everything in between.

Our roots are in serving multi-unit franchises, but we also excel in providing world-class technology support and management in corporate offices.

Your calls are routed to the correct OnsiteRIS support team, which are organized by the types of technology supported. So, whether a store manager has a question about day-close or a marketing director needs help accessing email, they receive effective and efficient support when they contact OnsiteRIS!

  • Main Office 2010 Avalon Parkway, Suite 400
    McDonough, GA 30253

  • Irvine Office 15615 Alton Parkway
    Suite100
    Irvine, CA 92618

  • Phone Office: (404) 952_-2600
    Fax: (404) 952_-2800

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