End-User Support

We solve problems…fast. At OnsiteRIS, we understand that’s your number one requirement from an IT partner. And we deliver.

You’re never stuck on hold forever — calls are answered in less than 75 seconds. And our team is ready to respond with as little, or as much, support as you need. Our Help Desk – backed by highly-trained engineers- relies on industry-leading remote support tools to quickly diagnose and correct problems.  That’s right. Onsite visits are rarely needed, which saves you time and money. But when tasks demand a personal touch, we will send an experienced Field Service Engineer directly to your office. So if you’re not receiving quick, responsive IT service now, why look anywhere else?

System Management

Do you ever worry — maybe even lose sleep — that your technology systems might fail when you need them the most?

As an OnsiteRIS partner, you can go ahead and sleep…soundly. While you’re sleeping, that’s when we get down to business. Rather than gobble up precious network bandwidth during the day when you need it most, we do a lot of our work at night.  We proactively support your network and our systems keep small issues from turning into big, productivity-killing problems.  While no one is around, we patch computers, servers, network devices, and software programs. That way, every day when your doors open for business, your technology is updated and tuned to perform.

Do you want to sleep more soundly at night?  When you’re our partner, you can do just that because we’ve got your network under-control.

Contact Us to learn more!

Security Monitoring

In today’s business world, cyber threats are real, and too many companies have learned hard, financially-damaging lessons about what happens when network security falters. So how do you keep the “bad guys” out of your network?

Well, that’s our job. Our team has the skills and the experience needed to build a solid defense around your network. In fact, OnsiteRIS has spent years designing and managing enterprise-level security solutions for a range of industries, including the legal, healthcare, retail, education, distribution, and food service (and more) fields. We’ll take care of the bad guys, so you can get back to doing what you do best.

Project Management Services

To make sure every project is on-time and on-budget, OnsiteRIS provides each of our partners a Project Management (PM) professional. And they are good at their jobs.

Our PM team has managed projects for more than 2,000 quick-serve restaurants. From year-long multi-site rollouts and refreshes to a simple firewall replacement, they have the experience and attention-to-detail to make every project a success.

They leave the guesswork out of your project by communicating consistently, setting expectations properly, and giving you the milestones to follow your project to completion.

Contact Us to learn more!

  • Main Office 2010 Avalon Parkway,
    Suite 400
    McDonough, GA 30253

  • Warehouse & Shipping 44 Liberty Industrial Parkway
    McDonough, GA 30253

  • Phone Office: (404) 952_-2600
    Fax: (404) 952_-2800

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