Support Process

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Keep your livelihood safe with reliable IT support from a team of trained technology experts.

There’s nothing worse than an unresponsive IT team; in the time that it takes for most IT companies to respond, the damage is already done. Technical issues do a great deal of harm in a short time, so when you’re not prepared, your business will pay the price.

OnsiteRIS understands how crucial technology is to the smooth and effective operation of your business. When you’re dealing with disruption or downtime, your business takes a hit. Our team is available 24x7x365, lending live, human support to deal with your IT issues. For your benefit, we utilize SLAs to govern the support process so that solutions are implemented efficiently and effectively.

Get in touch with OnsiteRIS to learn more about our support process. Contact us at or (404) 952-2600.

  • When you submit a request over the phone, through Email, or with our customer portal, you get an automatic acknowledgment that your issue has been received and documented.
  • You’re able to track progress with a numbered ticket that’s unique to your issue.
  • Once your ticket has been created, our team processes and evaluates your issue to determine the best solutions possible for your needs.
  • OnsiteRIS refuses to provide generic support – we understand that your concerns and issues are unique, so our solutions and support reflect that.
  • Our team reaches out directly when we start working on your issue, so you know exactly what’s being done to get you back on track. You then get automatic updates regarding the progress and status of our work.

Don’t settle for unreliable, unresponsive support that puts your business at risk. You need fast and effective resolutions when issues arise, and OnsiteRIS is proud to provide just that. Contact our team at or (404) 952-2600. 

Join Our Team Today!

  • Main Office 2010 Avalon Parkway,
    Suite 400
    McDonough, GA 30253

  • Warehouse & Shipping 44 Liberty Industrial Parkway
    McDonough, GA 30253

  • Phone Office: (404) 952_-2600
    Fax: (404) 952_-2800

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